Support
A service desk you reach by portal, email or phone. Help with the everyday: sign-in problems, email, printers, software that will not open.
Managed IT for small and mid-sized businesses
IT support and security, with the price on the page.
Our service desk fixes what breaks. Our engineers keep your laptops, network and Microsoft 365 patched, backed up and watched. You see what it costs and what it covers before you talk to anyone.
- Plans from $110 per user, per month
- 12-month term, or pay monthly
- Security in every plan
What is covered
One service for the whole of your IT.
Eleven service lines, grouped the way you would think about them. Security is part of the service, not a line you add later.
See every service in detailSystems
Laptops and servers patched and monitored. Your network, Wi-Fi and firewall looked after. Microsoft 365 administered. Backups checked and restores tested.
Security
Threat detection on every device, email and web filtering, staff training and regular vulnerability checks. Plus help keeping the records your auditor or insurer asks for.
Planning
A regular review of where your IT stands and what to budget for. Hardware and licences bought, set up and replaced on a schedule. Projects scoped and quoted on their own.
Co-managed IT
Already have IT staff? We supply the tools, the escalation path and the security cover, and your team stays in charge.
How support works
From "it's broken" to fixed, in four steps.
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You tell us
Open a ticket in the client portal, email the service desk, or phone if it is urgent.
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We set the priority
Critical, high or standard, by how many people are stopped. Each has a first-response target.
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An engineer takes it
One of our engineers owns the ticket and keeps you posted in the portal until it is done.
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You confirm the fix
We close the ticket when you say it is fixed, not before. The history stays in the portal.
First-response targets
- Critical
- 15 minutes
- High
- 2 hours
- Standard
- 8 hours
These are targets. We are a new company and will publish measured results once we have the history to back them. How support works
Plans
Three plans, and one for teams with their own IT staff.
Essentials
from $110 per user, per month
Business-hours help desk, monitoring, patching and baseline security.
Recommended
Secure
from $175 per user, per month
Everything in Essentials, plus the full security set, managed backup and after-hours support.
Complete
from $250 per user, per month
Everything in Secure, plus 24/7 security monitoring, compliance reporting and a dedicated vCIO.
Co-Managed
By quote
Tooling, escalation and security for companies with their own IT staff.
"From" prices are starting points. Your final price depends on a short assessment of your devices, sites and systems.
Plain terms
Four things we put in writing before you sign.
Few IT providers publish their prices or their response times. We would rather you knew where you stand.
45% of companies that use a managed IT provider say they will switch if the provider cannot evidence its security skills and round-the-clock security support.
- Price
- Published "from" prices. Every plan shows its starting price per user. See the plans
- Term
- 12 months, with a monthly option. No 36-month lock-in.
- Onboarding
- One fee, equal to one month of service. It covers:
- An inventory of your devices, accounts and licences
- Monitoring and patching set up on every device
- Security baseline applied and backups checked
- Your systems written up, and your staff shown how to reach us
- Exclusions
- A published list of what is not included. Migrations, hardware and other project work are quoted separately. Read the list
Industries
Built around how your kind of business works.
- Professional services Law and accounting firms. Confidential files, deadlines, and staff who work from anywhere.
- Healthcare practices Patient records, shared workstations, and systems that must be up when the doors open.
- Construction and field services Crews on site, tablets in trucks, and large drawings that have to sync.
- Nonprofits Tight budgets, donor data, volunteers, and a board that wants clear answers.
Tell us about your setup. We will tell you what it would cost.
A consultation is a conversation with one of our engineers about your team, your devices and what is bothering you. No obligation.