About
A new IT company that would rather be clear than impressive.
NoShinIT provides managed IT support and security to small and mid-sized businesses. We are new. We have no awards to show you and no long client list. We have a way of working, and it is written down here.
What we believe
Five principles.
-
You should see the price before the sales call.
We publish a "from" price for every plan. The final number comes after a short assessment, in writing.
-
Security belongs in the service.
Every plan includes protection on every device. We recommend the plan with the full security set because that is what we would choose for our own business.
-
A target is not a result.
Our response times are targets and we label them that way. When we have the ticket history, we will publish what we measured, and the period it covers.
-
The exclusions belong on the website.
What your fee does not cover is listed on the pricing page, not found later on an invoice.
-
Plain words.
If we cannot explain something without jargon, we have not understood it well enough. You should never need a translator to read your IT report.
How we work
One service desk. One record of everything.
Every request you make becomes a ticket. Every ticket has an owner, a priority and a history. You can read that history in the client portal at any time.
Our service desk is your first contact. Our engineers do the work behind it: patching, monitoring, security reviews and projects. When a ticket moves from one engineer to another, the notes move with it, so you do not explain the problem twice.
We write down how your systems are set up during onboarding and keep that record current. It belongs to you. If you ever leave, you take it with you.
What we will not say
Claims you will not find on this site.
Some claims are common in our industry. We leave them out until we can back them up.
- Satisfaction scores and answer times. Not until we have ticket data and can state the period.
- Certifications. We hold no independent attestation today, so we claim none.
- "24/7 support" for everything. Hours depend on your plan, and we say which.
- "Unlimited". Every plan has limits. Ours are published.
- Promises about breaches. Nobody can promise that. We commit to the work.
- Client logos and testimonials. We will add them when clients offer them.
Judge us by the first conversation.
Book a consultation and ask the awkward questions. You will get straight answers.