Services
Eleven services in five groups. Which ones you get depends on your plan, and each entry says which. Nothing here is sold as a surprise extra.
The people you talk to when something is not working.
Every plan
Our service desk takes your requests by portal, email and phone. Every request becomes a ticket with an owner, a priority and a history you can read.
The day-to-day care that keeps equipment working and data recoverable.
Every plan
Every laptop, desktop and server is monitored and kept up to date.
Every plan
Your firewall, switches and Wi-Fi, watched and maintained.
Every plan
Accounts, mailboxes, Teams, SharePoint and licences, administered for you.
Monitoring in every plan. Managed backup and recovery in Secure and Complete
A backup only counts if it restores. In Essentials we monitor the backups you have. In Secure and Complete we run them.
Security is part of the service. Every plan includes baseline protection on every device. Secure, the plan we recommend, includes all five items below.
52% of companies turn to a managed IT provider when their security tools become too many to manage.
Software on each device watches for the behaviour of an attack, not only known viruses. Our engineers review alerts and isolate a device when needed.
Secure and Complete
Filtering for phishing, malicious links and attachments before they reach the inbox.
Secure and Complete
Blocks known harmful websites on your devices, in the office and away from it.
Secure and Complete
Short lessons and practice phishing emails for your staff, with results you can see.
Secure and Complete
Regular scans for missing fixes and weak settings, with a list of what we fixed and what needs your decision.
Secure and Complete
Security alerts watched around the clock. This applies to security monitoring in the Complete plan, not to the help desk.
Complete
Reporting in Complete
We help you prepare for an audit, an insurance questionnaire or a client's security review. We keep the technical records and produce the reports. We do not certify you. That is the auditor's job.
No security service can promise that a breach will never happen. What we commit to is the work: the controls in place, the alerts reviewed, and a plan for the bad day.
Decisions about what to buy, replace and change, made ahead of time.
Quarterly review in Secure. Dedicated vCIO in Complete
A vCIO is a senior adviser who does the job of an IT director for a company that does not need one full time.
Every plan. Hardware itself is quoted separately
We specify, order and set up equipment and licences, and track when each item is due for replacement.
Scoped and quoted separately
Office moves, migrations, new sites and major upgrades are projects. Each one gets a written scope and a price before work starts.
For companies with their own IT staff.
By quote
Your IT team keeps control. We add the monitoring and patching tools, an escalation desk for the hard tickets, and security cover.
How co-managed IT worksTell us how many people you have and what you use. We will suggest a plan and say what it would cost.