Plans and pricing
Prices you can read before you call.
Each plan is priced per user, per month. The prices shown are "from" prices. Your final price depends on a short assessment of your devices, sites and systems, and we give it to you in writing.
Compare the plans
| Essentials from $110 per user, per month Business-hours help desk, monitoring, patching and baseline security. | Recommended Secure from $175 per user, per month Everything in Essentials, plus the full security set, managed backup and after-hours support. | Complete from $250 per user, per month Everything in Secure, plus 24/7 security monitoring, compliance reporting and a dedicated vCIO. | Co-Managed By quote for in-house IT teams Tooling, escalation and security for companies with their own IT staff. | |
|---|---|---|---|---|
| Support | ||||
| Help desk in business hours | Included | Included | Included | Escalation desk for your IT staff |
| After-hours support | Not included | Included | Included | Optional |
| Client portal for tickets | Included | Included | Included | Included |
| Systems | ||||
| Monitoring | Included | Included | Included | Included |
| Patching | Included | Included | Included | Included |
| Microsoft 365 administration | Included | Included | Included | Optional |
| Backup monitoring | Included | Included | Included | Optional |
| Managed backup and recovery | Not included | Included | Included | Optional |
| Security | ||||
| Baseline endpoint security | Included | Included | Included | Included |
| Threat detection and response (EDR/MDR) | Not included | Included | Included | Included |
| Email and DNS security | Not included | Included | Included | Included |
| Security awareness training | Not included | Included | Included | Optional |
| 24/7 security monitoring | Not included | Not included | Included | Optional |
| Compliance reporting | Not included | Not included | Included | Optional |
| Planning | ||||
| Quarterly strategy review | Not included | Included | Included | Optional |
| Dedicated vCIO | Not included | Not included | Included | Optional |
| Get a price for Essentials | Get a price for Secure | Get a price for Complete | Ask for a quote for Co-Managed |
Co-Managed is built around what your own IT team already does, so "Optional" means you choose whether to include it. How co-managed IT works
Estimate
Work out a rough monthly cost.
Choose a plan and the number of people who use a computer at work. The range runs from our "from" price to the upper end of what we expect to quote for that plan.
Onboarding
What the onboarding fee covers.
Onboarding is a one-time fee equal to one month of your service. It pays for the work of taking over your IT properly:
- Inventory. Every device, account, licence and system listed.
- Tools installed. Monitoring and patching set up on every device.
- Security baseline. Protection applied, admin access tidied, backups checked.
- Documentation. Your network and systems written up.
- Introductions. Portal accounts for your staff and a short guide to reaching support.
Not included
What your monthly fee does not cover.
These are the items that most often surprise people on an IT contract. With us they are quoted separately, in writing, before any work starts.
- Onboarding. The one-time fee described here.
- Migrations. Moving email, files or servers to a new system.
- Hardware. Laptops, servers, network equipment and their licences.
- After-hours projects. Planned work you ask us to do outside business hours.
- Advanced incident response. Forensic investigation and recovery after a major security incident.
- Compliance consulting. Writing policies or preparing for a specific audit.
- User onboarding and offboarding. Setting up new starters and closing down leavers.
Contract terms
Short enough to read here.
- Term
- 12 months. There is also a monthly option. We do not ask for a 36-month commitment.
- Price
- A fixed price per user, per month, set after the assessment and written into your agreement.
- Onboarding
- One fee, equal to one month of service.
- Response times
- First-response targets: 15 minutes for critical, 2 hours for high, 8 hours for standard. They are targets, not guarantees.
- Extra work
- Anything on the "not included" list is quoted in writing before it starts.
Why are the prices "from" prices?
The work differs from one company to the next. Servers, several sites, old equipment and specialist software all add effort. The "from" price is the lowest price for that plan. After a short assessment you get one fixed price per user in writing.
What is the assessment?
One of our engineers reviews your devices, sites, accounts and systems, and asks how your team works. It gives us what we need to set your price and to plan onboarding.
Is support available 24/7?
It depends on the plan. Essentials includes the help desk in business hours. Secure adds after-hours support. Complete adds 24/7 security monitoring. We do not describe the whole service as 24/7, because it is not.
Are the response times guaranteed?
No. They are targets. We are a new company, and we will publish measured results once we have enough ticket history to make them meaningful.
Do you hold security certifications?
Not yet. We are a new company and we hold no independent attestation today. We can tell you which practices we follow and show you how we work. We will not claim an attestation until there is a current report to show you.
Can you promise we will not be breached?
No, and nobody honestly can. We commit to the work: controls in place, alerts reviewed, backups tested, and a plan for recovery.
We have our own IT person. Do we need a full plan?
Probably not. Co-Managed is made for that. Your IT staff keep control and we add tools, escalation and security. Read about co-managed IT.
Want the real number for your team?
Book a consultation. After a short assessment you get a fixed price per user, in writing.