Tooling
Monitoring, patching and a ticket system, run by us and open to your team. One place to see every device and every ticket.
Co-managed IT
You have an IT team. We give it more reach.
Co-managed IT is for companies that employ their own IT staff and want to keep them. Your team stays in charge. We add tooling, an escalation desk and security cover.
Is this you?
Signs that co-managed IT fits.
-
One or two people carry everything
Your IT manager handles password resets, the firewall and the budget. Holidays are a risk.
-
Security has outgrown the team
Alerts need reviewing at all hours, and nobody on staff can watch them full time.
-
The tools are patchy
Patching and monitoring run on a mix of scripts and free tools, and nobody trusts the reports.
-
Projects keep slipping
Daily tickets crowd out the work that would make things better.
What we add
Three things, and you choose which.
Escalation
A desk of engineers your staff can pass tickets to. They see the history your team wrote, so nobody starts from nothing.
Security
Threat detection and response, email and DNS security, and vulnerability scans, reviewed by our engineers.
Getting started
How a co-managed agreement starts.
-
We meet your team
Your IT staff tell us what they handle well and where they are stretched.
-
We agree the split
A written list of who does what, how tickets are passed up, and who decides.
-
You get a quote
Co-managed IT is priced by quote, because no two in-house teams need the same things.
Who does what
A typical split of the work.
This is an example. Your own split is agreed with your team and written into the agreement.
| Work | Your IT team | Shared | NoShinIT |
|---|---|---|---|
| Everyday staff support Your team knows your people and your building. | Yes | ||
| Business applications Your line-of-business systems stay with the people who know them. | Yes | ||
| Monitoring and patching tools We supply and run the tooling. Your team gets full access to it. | Yes | ||
| Escalated tickets Your team passes up what it cannot solve or has no time for. | Yes | ||
| Security detection and response Our engineers review alerts and act on them. | Yes | ||
| Backup checks and test restores Agreed system by system. | Yes | ||
| Planning and budget We bring the data. You make the decisions. | Yes |
Bring your IT lead to the first call.
Co-managed IT works when your team helps design it. We would rather hear from them at the start.